THIS IS A GENERAL FAQ. FOR FULL DETAILS PLEASE REFER TO THE TERMS OF SALE

DELIVERY

We aim to ship your order as fast as we can, but at most within 7 days of successful payment. Our delivery partner will send you an email as soon as your order has been despatched.

Yes. Our delivery partner will email you a tracking number when your order is out for delivery.

For local deliveries within South Africa we use MDS.
For international deliveries outside of South Africa we use DHL.

We pack your goods with great care but always aim to be as efficient as we can to save on weight, size and packaging. If items can be safely flat-packed or stacked, they are.

All our filled items like bean bags, door stops and windjammers are specially designed to make filling at home simple. This means we can offer you the option of buying these items unfilled, for easier/cheaper delivery and carriage. Our unfilled bean bags fit into their own hand-luggage sized travel bag and our cushions can be bought with or without inners.

Sure. When you check out you can choose delivery or collection from our flagship store on KloofStreet, Cape Town.

No. To make sure your delivery gets safely to you it needs to be signed for on receipt.

Ashanti products love to travel! We deliver to most countries around the world, yes. Please see our International FAQ or Legal for more information.

For online shopping we currently offer secure online payment with debit or credit cards. We alsooffer Electronic Bank Transfers (EFTs) though EFTs take longer to clear and process.

RETURNS, REFUNDS & EXCHANGES

To cancel an order we must receive your cancellation request within 24 hours of making your purchase. Cancellation messages can be sent via the form on our contact page. or send an email to wecare@ashantidesign.com. Please include your order number.

We want you to love your purchase. If you don’t, you’ve got 7 days from the time it is delivered to return it to us. To arrange a return, please message us via the contact page or email us at wecare@ashantidesign.com. Please include your order number.

Only regular priced items can be returned. Unfortunately we can’t accept returns on sale items.

We charge a 10% handling fee for processing online refunds on items you choose to return for your own reasons (that’s 10% of the cost of the item being returned).

If it’s agreed that you received a damaged, defective, or incorrect product from us we’ll refund you the full amount including delivery.

If you choose to return an item for your own reasons, delivery costs are for your own account. We will refund you the purchase price of the item less a 10% handling fee.

Our apologies, that’s no good. Please email us at wecare@ashantidesign.com as soon as possible to explain what’s wrong. Including a photo of the problem will speed the process up. Please include your order number.

Oh no! Sorry about this. Please message us via the contact page or email directly to wecare@ashantidesign.com so we can fix it as fast as possible. Please
include your order number.

If you come into one of our retail stores, we can offer you a credit note or exchange, but for online purchases we’re more than happy to help you return your order and place a new one.

INTERNATIONAL ORDERS

We will of course accept returns should the item we send you be damaged or defective beyond the natural character of our signature Ashanti fabric. Unfortunately we cannot at this time accept international returns for items that aren’t defective.

Yes! Ashanti items regularly travel from South Africa to make themselves at home all over the world. Delivery is accounted for at checkout before you make your purchase but you are responsible for any customs duties, taxes and related charges. These vary from country to country and you may need to pay them before you accept delivery of your order from our global delivery partner.

The exchange rate is calculated at the time of purchase based on the Nedbank commercial rates. We don’t charge you extra but your bank may charge you a currency conversion fee. The amount will be taken from your account in South African Rands (ZAR).

As an international customer you’re responsible for paying any charges, taxes and import duties as set by the country the product is being sent to. Any duties and taxes on your shipment will be billed directly to you by our global carrier.

These vary from country to country and charges depend on the weight, size and dimensions of the shipment, as well as its purchase price. We package our shipments in the most efficient way we can to save on materials, weight and size.

ASHANTI PRODUCTS

Filler is generally easy to source worldwide. If you’re unsure of where to get it, try our global list of filler suppliers.

We aim to be as conscious as we can when it comes to packaging, delivery costs and resources. All our filled items like bean bags, door stops and windjammers are specially designed to make filling them yourself simple.

This means we can offer you the option of buying these items unfilled for easier delivery or carriage. Our cushions can be bought with or without inners and our bean bags fit neatly into their own hand-luggage sized travel bag.

Although they are durable, like the rest of our products our bean bags are not waterproof. Please don’t leave yours where it may get repeatedly wet or rained on.

Every bundle of offcuts we buy is a ‘lucky packet’. The colours and textures vary depending on what’s in season at the time. Our weavers have creative licence to weave their own interpretations from the colours available, with basic sizing guidelines from us. Each fabric block that makes up an item (even our most giant beanbag) is also considered and hand chosen, making every item as individual as the many hands that created it.

We pride ourselves on sustainable quality. That means we keep a close eye on how our products wear. We’re continuously adapting our procedures to improve as the industry evolves (or compensate where it cuts corners).

We have the added challenge of working with material that is made from a changing combination of fabrics, each reacting differently to wear. Every block of fabric is overlock

stitched before it’s used and our fusing uses a super high glue dot count. We also stitch twice on all joins and use a twin needle topstitch with M36 top upholstery grade cotton.

Yes yebo ja! If you’re in Cape Town, please step into our world. Expect collections of hanging lampshades, giant bean bags, floor to ceiling vibrance on all sides and some big big smiles.

All our products come with a 6 month workmanship and defects warranty from your date of receipt. By its very nature our fabric comes with inconsistencies and imperfections. However, we take quality seriously and every item undergoes a rigorous quality assessment and inspection process. If you spot a defect beyond what is naturally expected, please contact us soonest.

Our signature fabric is woven from quality t-shirt offcuts, so it’s likely to age just like your favourite t-shirt. The more you expose it, the more it will fade. If you plan to leave something like a bean bag out in the sun, you might like to choose from our faded or pastel ranges as they naturally have a more ‘sun-kissed’ look.

Without getting technical, our fabric is skillfully woven in different ways to create four general colour ranges. All our products are alive with vibrance, but ‘bright’ and ‘dark’ have a more bold feel, while ‘faded’ and ‘pastel’ are more muted. To offer you more online variety, there’s up to three different items to choose from within each of the four colour ranges.

As well as on this website, we have two stores in Cape Town. You can also find a list of our international stockists here.

Most of our items come with a care label attached inside. Please read this for specifics, but most can be machine washed on a cold delicate or hand wash setting. These instructions only apply to colourful Ashanti outer fabric. Fillable items like beanbags, doorstops and windjammers have a non-washable inner that holds the filling.

Being made from up-cycled materials, our fabric may have variable colour fastness. It’s safest to wash your item alone or with darker colours on a cold temperature setting.